Return & Exchange

Return & Exchange Policy

We want you to love your purchase! If for any reason you’re not fully satisfied, we’re here to help.

Returns:

• Items can be returned within 14 days of delivery for a refund or store credit.

• Products must be unused, unopened, and in their original packaging.

• To start a return, please contact us at [your email/phone] with your order number.

• Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

Exchanges:

• If you’d like to exchange an item, please notify us within 14 days of delivery.

• Exchanges are subject to product availability.

• Once we receive the returned item, we’ll ship the replacement at no additional shipping charge (for the first exchange).

Non-Returnable Items:

• Gift cards, promotional items, and any product marked “Final Sale” are not eligible for return or exchange.

• For hygiene reasons, used beauty, spa, or personal care products cannot be returned.

Processing Time:

• Refunds are processed within 5–7 business days after we receive your return.

• It may take additional time for your bank or credit card company to post the refund.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll resolve it promptly